Terms & Conditions
All invoice should be paid as stipulated on the final invoice (C.O.D. /A.S.A.P./ 7 DAYS / 30 DAYS) Please be advised that absolutely NO LATE PAYMENTS will be excepted. 2. A.S.A.P client (ad hock clients) means that a client will pay 50% of the quote and then the final 50% will be paid before the final report are send by email (Polygraph 2 you) will not forward any final reports to the clients before the final invoice is paid). Please understand that unfortunately there are has been non-paying customers in the past that made this necessary and WE HAVE ZERO TOLERANCE towards this issue. 3. IF THE PAYMENTS ARE NOT PAID AS STIPULATED IN THE QUOTE OR FINAL INVOICE, AN ADDITIONAL 25% OF THE AMOUNT WILL BE ADDED TO THE TOTAL AMOUNT OWING. ALL LATE PAYMENTS WILL ALSO HAVE 25 % OF THE FEE ADDED. 4. PLEASE TAKE NOTE: 5. If for any reason a polygraph test was conducted before a deposit was paid the FULL amount shall be paid before the final report is handed over.
6. All quotes are subject to change depending on situations on the day of the booking. (This is because our travelling expenses may vary depending on changing factors like: 7. Petrol price increases, distances travelled, new tollgate fees or any additional expenses (as agreed to) to the examiner. The final invoice will include these additional fees. 8. These expenses will be discussed with the client and will not be unreasonable.
CANCELLATION OF CONFIRMED BOOKINGS
9. In the event of a cancellation, the customer will forfeit the 50 % deposit already paid. 10. If for any reason a final booking was confirmed by phone or email and the customer has not paid the deposit of 50% yet, the customer shall pay 50% of the total quote or invoice as a cancellation fee to Polygraph 2 you within 7 days following the day of the confirmed booking. 11. A cancellation of a booking should be made by calling Wietze personally on his cell number: 072 668 3657 or by email to firstname.lastname@example.org at least 72 hours before the date that was confirmed. 12. I/WE (THE CLIENT) HEREBY COMMIT MYSELF/OURSELVES IN MY /OUR CAPACITY AS GUARANTOR THAT ALL OUTSTANDING AMOUNTS RESULTING FROM THE CONFIRMED BOOKING MADE WILL BE PAID TO POLYGRAPH 2 YOU BEFORE THE FINAL REPORT RESULTS ARE HANDED OVER
THE CLIENT ACCEPTS AND UNDERSTANDS THE FOLLOWING!
THE CLIENT ACCEPTS AND UNDERSTANDS THE FOLLOWING! 13. ALL SUBJECTS TO BE TESTED SHOULD BE INFORMED OF THE POLYGRAPH TEST TO BE CONDUCTED BY THE CLIENT OR THE SUBJECT’S COMPANY ON THE DAY OF THE TEST (THIS IS TO PREVENT THE SUBJECT FROM NOT COMING TO WORK ON THAT DAY) 14. POLYGRAPH 2 YOU WILL BE HAPPY TO MEET WITH THE SUBJECT/S ON THE CLIENT’S BEHALF TO INFORM THE SUBJECT/S OF THE TESTS TO BE CONDUCTED. 15. ANY SUBJECT/S HAVE THE RIGHT TO REFUSE TO UNDERTAKE THE TEST - THE EMPLOYER IS NOT ALLOWED TO FORCE THE SUBJECT TO TAKE THE TEST. 16. IF THE SUBJECT/S REFUSE TO TAKE THE TEST - A REPORT OF DECEPTION IS GIVEN AND THE CLIENT IS LIABLE FOR THE COSTS OF THE BOOKING
POLYGRAPH 2 YOU AGREEMENT LETTER
17. THE CLIENT ACCEPTS THAT WHEN A SUBJECT REFUSES TO TAKE THE TEST, IT IS an INDICATION OF GUILT OR HAVING SOMETHING TO HIDE. 18. ALL SUBJECTS TO BE TESTED HAVE TO AGREE TO AND SIGN A RELEASE FORM BEFORE THE POLYGRAPH TEST CAN BE CONDUCTED. 19. THIS RELEASE FORM STATES THAT THE SUBJECT CAN NOT PROCEED WITH ANY CRIMINAL OR CIVIL CASES AGAINST YOUR COMPANY OR POLYGRAPH 2 YOU. 20. ALL PROCEEDINGS ARE RECORDED ON CAMERA AND WRITTEN TO A DVD - WHICH MAY BE PURCHSED BY THE CLIENT AT AN ADDITIONAL COST. 21. POLYGRAPH 2 YOU IS AVAILABLE TO TESTIFY FOR THE CLIENT IN A CCMA OR ANY OTHER HEARING IF REQUESTED. PLEASE ARRANGE AND BOOK US IN ADVANCE. 22. ANY INFORMATION SHARED BETWEEN THE EXAMINER /POLYGRAPHIST AND THE PERSON(S) IN CONTACT FOR THE COMPANY IS ABSOLUTE CONFIDENTIAL AND WILL NOT BE DISCLOSED TO ANY OTHER PARTY. RESULTS WILL ONLY BE SHARED WITH THE SUBJECT WITHOUT PERMISSION TO DO SO. 23. A TELEPHONIC BOOKING CONFIRMATION BETWEEN POLYGRAPH 2 YOU AND THE CLIENT WILL BE SEEN AS BINDING AND FINAL. 24. THE CLIENT ACCEPTS AND AGREES THAT UNDER NO CIRCUMSTANCES OR FOR ANY REASON MAY HE/SHE REFUSE PAYMENT OF THE FULL AMOUNT AGREED TO, TO POLYGRAPH 2 YOU AFTER THE BOOKING WAS CONFIRMED AND /OR TESTING WAS CONDUCTED. 25. REPORTS WILL BE SUBMITTED BY EMAIL WITHIN 72 HOURS OF CONDUCTING THE POLYGRAPH TEST 26. THE RESULTS ARE TIME CONSUMING AS THE MEASURING AND ANALYSIS HAVE TO BE ACCURATE BUT POLYGRAPH 2 YOU WILL DO ALL IN IT’S POWER TO SUBMIT TEST REPORTS AS SPEEDILY AS POSSIBLE
PREPARATIONS FOR THE POLYGRAPH TEST TO BE CONDUCTED
PREPARATIONS FOR THE POLYGRAPH TEST TO BE CONDUCTED 27. ON THE DAY OF THE TEST POLYGRAPH 2 YOU AND THE CLIENT WILL HAVE A SHORT MEETING TO DISCUSS ALL THE FACTS. PLEASE ENSURE THAT THE CONTACT OR RESPONSIBLE PERSON IS AVAILABLE TO MEET WITH OUR EXAMINER/S ON THE DAY AND BEFORE THE TEST/S ARE TO BE CONDUCTED. 28. THIS MEETING IS ESSENTIAL TO ENSURE THAT THE QUESTIONS FORMULATED CORRECTLY 29. PLEASE MAKE SURE THAT THE SUBJECT/S UNDERSTAND THAT A POLYGRAPH TEST TAKES APPROXIMATELY 1 HOUR PER PERSON. 30. THE ENTIRE PROCEDURE AND QUESTIONS WILL BE EXPLAINED TO THE SUBJECT.IT IS IMPORTANT FOR THE SUBJECT/S TO UNDERSTAND EXACTLY WHAT IS GOING ON AND HOW THE PROCEDURE WORKS. 31. TAKE NOTE THAT THERE ARE THREE DIFFERENT KIND OF RESULTS POSSIBLE FROM OUR POLYGRAPH CHARTS - • FAIL TEST - DECEPTIVE • PASS TEST - NO DECEPTION • INCONCLUSIVE - NO RESULT 32. AN INCONCLUSIVE RESULT MAY BE CAUSED BY THE FOLLOWING FACTORS AFFECTING THE SUBJECT: • - illegal drugs • - cold weather • - very little sleep • - distraction to the subject’s body e.g. death of a family member and several other possible reasons • - strong medication e.g. Depression medication 33. AN INCONCLUSIVE RESULT OCCURS VERY SELDOMLY (2%)AND IT IS SUGGESTED THAT SUBJECT/S BE RETESTED OR ALTERNATELY, A VOICE STRESS ANALYZING TEST CAN BE CONDUCTED
FRIENDLY REQUEST IDEAL CONDITIONS TO ENSURE THE BEST RESULTS FOR THE TEST/S TO BE CONDUCTED: 34. A CLOSED OFFICE, 1 BIG TABLE AND 3 CHAIRS ARE AVAILABLE ON THE DAY. SOME WATER WITH GLASSES ALSO AVAILABLE FOR THE EXAMINER AND EXAMINEES. 35. A WARM OFFICE WILL BE GOOD FOR THE EQUIPMENT THAT WE USE 36. THE SUBJECT SHOULD BE SOBER ON THE DAY OF THE TEST 37. SUBJECT/S HAVE SLEPT FOR AT LEAST 4 TO 8 HOURS 38. SUBJECT/S NOT USING ANY ILLEGAL DRUGS, OR STRONG MEDICATION 39. SUBJECT/S HAVE AT LEAST EATEN BREAKFAST, LUNCH OR DINNER. 40. IF A LADY IS PREGNANT THE EXAMINER HAS PERMISSION FROM THE COMPANY TO PERFORM VOICE STRESS TESTING. 41. THE ROOM USED FOR TESTING ON THE DAY CAN BE LOCKED WHEN LEAVING THE ROOM. 42. OUR CLIENT WILL NOT BE HELD RESPONSIBLE FOR ANY THEFT/LOSS TO POLYGRAPH 2 YOU INSTRUMENTATION IF THE ROOM/OFFICE USED FOR TESTING ON THE DAY IS LOCKABLE. 43. IF FOR ANY REASON A SUBJECT DAMAGES THE POLYGRAPH INSTRUMENTATION ON THE DAY, THE COMPANY IS FULLY LIABLE TO PAY FOR THE TOTAL DAMAGE TO THE INSTRUMENTATION. THE CLIENT UNDERSTANDS AND AGREES TO THE INFORMATION ABOVE AND AGREES TO THE CONFIRMATION OF THE BOOKING
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